Xerox’s Michael Zimmer’s client/employee engagement expertise advances organization’s mission to diversify Corporate America
INROADS, Inc., recently appointed Michael Zimmer, President, U.S. Global Document Outsourcing for Xerox, to its National Board of Directors. INROADS, the nation’s largest non-profit source of salaried corporate internships, develops diverse, skilled talent to become Corporate America’s future leaders.
“Mike sees customer relations and leadership development as front-line, hands on engagements – and so do we,” said Maria R. Morris, Executive Vice President for MetLife and chair of INROADS Board of Directors. “His experience in customer and employee development, coupled with expertise in marketing and a personal commitment to mentoring, will be invaluable in helping us better understand and respond to the needs of current and potential interns and Corporate Partners.”
In his current role, Zimmer oversees development, sales, delivery, and go-to-market initiatives for Xerox’s document outsourcing business in the U.S. His focus is leading the company’s transition from a hardware to a document outsourcing services provider. His passion is meeting the increased demands of clients: providing high-value offerings, delivering world-class service, and creating deep client loyalty.
Most recently, Zimmer held the position of senior vice president of Industry and Account Operations in the North American Document Outsourcing Division, with responsibility for growth and expansion inside the largest, most important Xerox clients. Zimmer joined Xerox in 1983 as a sales representative in Columbus, Ohio and quickly rose through the ranks, holding numerous sales and management positions. From 1992 to 1995, he broadened his responsibilities in worldwide marketing, bringing new products to market in North America, South America and Europe. He also managed the inside sales and call center operations out of the U.S. and Canada. In Zimmer’s 28-year career, he has held a variety of other senior leadership positions, including vice president for the Mid-Atlantic Region, vice president and national sales manager, vice president of North American Tele-Sales, and senior vice president of the Public Sector Operations.
Zimmer earned a Bachelor of Science degree in civil engineering at the University of Dayton in 1982, and is a graduate of the Harvard Advanced Management Program. He is currently a member of the Revenue 50 Group and sits on the board of the Greater Rochester Enterprise. He previously served on the board of directors for the Children’s Museum in Baltimore and chaired the Workforce Development Committee for Washington, D.C.’s Technology Council.